We offer free shipping within the USA for orders with a subtotal, after promotions or discounts are applied, of over $25.00. In the unlikely event your order is stolen or lost, reach out to our customer service team and they can assist. Our customer service team is standing by to help if needed. In the unlikely event your order is stolen or lost, please contact the carrier as it may be stuck in transit. Please be sure to check your mailbox and package center for your order. If you live on a college campus that has a mail and/or package center, the delivery may take additional time for the mail and/or package center to notify you. If there is not a package in your mailbox, in some circumstances, USPS will inadvertently mark your package as delivered while the item is still out for delivery or when it is being staged for delivery the next day. Our orders are delivered by USPS in a package that can fit in most mailboxes. If there has not been an update for more than 5 days, please reach out to our customer service team and they can help assist you. The estimated delivery date provided from the carrier is subject to change and may arrive sooner or later than initially shown. There may also be a delay from the time it is scanned in and reflected on their website. Please note also that tracking information will not reflect as accepted until it is scanned into the carrier’s system. Once we have created the label associated with your order, you will receive an email with the tracking information and a tracking link. If it has been more than 7 business days since you placed your order and have not received a tracking email, please email our customer service the event of rare and unforeseen circumstances, your custom may have additional processing time. You will receive an email with tracking information once the order ships. As mentioned on our custom flag page, the additional processing time is between 5 and 7 business days*. It is also possible that the package is in the hands of the carrier and not scanned in immediately.Ĭustom flags have an additional processing time that is not included in the shipping period. *There is a possibility we have your order ready for pickup but due to issues with the carrier outside of our control, they are not able to pick up the order until the next business day. For example, If an order is placed on Friday after 2pm ET, the order will not be processed until Monday. Carriers pick up orders on business days (Monday - Friday), weekends and holidays are not included in processing & shipping time. The shipment period begins once the carrier has scanned the label into their system*. *We strive to ship all packages within our same-day timeframe, however in the event of rare and unforeseen circumstances, your package may take an additional day to process. Orders placed on weekdays (Monday - Friday) before 2pm ET will ship out the same day out of our warehouse located in Connecticut*.
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